Shipping & Returns Policy

Delivery

We provide a flat rate delivery fee of £2.99.

If you order over £50 of books postage is FREE to an address in mainland UK.

 

Returns

If you have purchased an item from My Tarbiyah and it is damaged upon receipt please advise us by email at info@mytarbiyah.co.uk within 7 days of receiving the goods and remember to include photos of the damages. The time limit for return is 28 days for your convenience. The cost of the item will be refunded along with the cost of postage to you and the cost of return postage.

If the return is due to an error that we or our postage providers have made, we will gladly refund both the original delivery charge and the cost of return postage.

If you are not completely satisfied with your purchase, you may return it to us in its original condition. To qualify for a refund you must first contact us in writing within 7 working days and then send the unwanted items back to us within 14 days. Upon receipt of the items in their original condition we will refund you. This will not include the cost of postage to you or the return postage cost.

Please ensure you obtain proof of posting from the post office. If we do not receive the returns for any reason we will be unable to refund you unless you can provide us with proof of posting. 

Please note our registered office address is NOT the same as our returns address. We will provide this when finalising your return.